Terms and Conditions

Seller's rights and obligations

1. Automatic order confirmation means that the order has been accepted by the ordering system and forwarded for further processing. A binding order means an order confirmed by the seller.
2. The Seller is obliged to process a binding order and send the ordered goods to the address specified in the order. The Seller reserves the right to refuse to process the order if the delivery address given is obviously doubtful. It will send information about this refusal to the customer's e-mail address. In the case of an order with payment by invoice, the Seller reserves the right to postpone the processing of the order until the customer has paid the order in advance.
3. The Seller shall confirm the order to the Purchaser within 3 working days of its automated acceptance by the ordering system and shall dispatch the confirmed order within 3 working days of receipt of payment.
4. The Seller shall refund the amount paid by the Purchaser for the returned goods by postal order to the address to which the goods were originally sent or by bank transfer.
5. The Seller undertakes to collect the personal data of customers only for the purpose of identifying the customer in postal and payment transactions. It protects the customer's data as confidential and will not disclose it to third parties.
6. If the buyer does not collect the goods ordered for personal collection at the shop within 7 working days, the seller reserves the right to cancel the order.
7. If the buyer repeatedly fails to fulfill his obligation to remove and pay for the ordered goods, the seller has the right to suspend or refuse further orders of this buyer.

Buyer's rights and obligations

1. The buyer shall specify the correct postal address to which the ordered goods are to be sent.
2. The Buyer undertakes to take delivery of the ordered and sent goods and to pay the total price for the ordered goods including all charges specified in the binding order (postage, packing, cash on delivery).
3. Pursuant to Section 1829 of the Civil Code, the purchaser has the right to withdraw from the purchase contract without giving any reason within 14 days of receipt of the goods.

The buyer is thus entitled to a refund of the amount paid for these goods, including delivery costs, provided that the following conditions are met:

1. • the returned goods must not be damaged or otherwise devalued
   • the buyer delivers the goods in person or by post at their own expense to the seller's address:
     • Knihkupectví Franze Kafky
     • Široká 14, Praha 1 – Josefov
     • Czech republic
   • If a delivery method other than the cheapest delivery method was chosen, the buyer is entitled to a refund of the amount corresponding to the cheapest delivery method.
2. The buyer has the right to have their personal data deleted from the customer database if he/she has not placed any order in the shop, based on a written request sent to the operator's address.
3. If the buyer chooses one of the payments in advance to the seller's account (bank transfer, PauU) when ordering goods, the buyer undertakes to pay the total price of the order within 14 days of its confirmation by Seller. If the Seller does not receive the payment to its account within this period, the order will be cancelled by the Seller.

Complaints Procedure

The rights and obligations of the contracting parties with regard to rights arising from defective performance shall be governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the goods:

• the goods have the characteristics agreed between the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
• the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
• the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
• the goods are in the appropriate quantity, measure or weight; and the goods comply with the requirements of the legislation.

The provisions shall not apply in the case of goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this results from the nature of the goods. If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective on receipt. The buyer shall be entitled to exercise the right to claim a defect which occurs in consumer goods within twenty-four months of receipt.

The Buyer shall assert the rights arising from defective performance at the Seller's business address where the acceptance of the claim is possible with regard to the range of goods sold, or at the registered office or place of business.

Prices and taxes

Prices in the catalogue include VAT. For international shipments, VAT is calculated in the order process according to the payer's destination. The amount for postage and packing is determined by the weight of the book, the method of payment and the place of delivery. Import duties for international shipments are paid by the recipient.

Return of goods

If you are not satisfied with our shipment, it can be returned in its original condition within two weeks without giving any reason. Your money will be refunded in the same way, unless otherwise agreed. In the event that the buyer does not collect the parcel, which was sent by the seller on delivery and at the seller's expense, the buyer is obliged to pay the postal costs in full.

Payment options

In the Czech Republic, we send books either by cash on delivery, after payment to a paypal account, payment by card through an online payment gateway or transfer to a bank account. For personal collection, you can pay in cash in Czech crowns or by credit card. Orders for shipments abroad can only be processed after payment to a paypal account or after payment by card through an online payment gateway. When paying from abroad, it is necessary to credit the exact amount in Czech crowns, any exchange fees from foreign currency are paid by the buyer.

Seller

K-A-V-K-A knižní a výtvarná kultura s. r. o.
Kamenická 544/21
170 00 Praha 7
Czech republic

ID: 02905272

DIC: CZ02905272